IM+ Talk on Torch 9800 - PTT button not working

Everything about IM+ Talk, Blackberry version - known issues, support questions, bug reports, feature requests and suggestions.

IM+ Talk on Torch 9800 - PTT button not working

Postby JustinF » Tue Nov 09, 2010 6:02 am

Hi,

I have a problem with my new BB Torch 9800. IM+ Talk installed and working fine, except for broadcasting my voice to other party. I've set the talk key to be the right side convenience key on the Torch, but it doesn't seem to work.

Very hard to talk to someone when they can't hear me!

Please can someone guide me in the right direction to resolve this?

Thanks.
Justin
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby Michael » Tue Nov 16, 2010 12:24 pm

Sorry for the delay in response.

Please send us the logs from "Help" - "Support&About" in IM+ Talk.
Your connection logs will be attached to the text of the support request.

We will investigate the logs and advise you further.
Michael
Shape Services Support Team
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby Cazurela » Mon Nov 22, 2010 11:33 pm

I'm having the same issues with the PTT button on IM+ talk (Latest)
Already sent the support email

Using OS 6.0.0.337 official for the 9800 Torch

Thanks
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby Michael » Tue Nov 23, 2010 2:30 pm

We are looking into this issue now.
Sorry for inconvenience.
Michael
Shape Services Support Team
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby barbora » Sun Mar 13, 2011 8:58 pm

Hi,

I have installed IM+ on my blackberry torch. Unfortunately skype is not working. When I call someone the other side can not hear me.I've set the talk key to be the right side convenience key on the Torch, but it doesn't seem to work. How can I solve this problem?
Thanks,
Barbora
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby Michael » Wed Mar 16, 2011 1:59 pm

Hello Barbora,

Please send us the logs from "Help" - "Support&About" in IM+ Talk.
Your connection logs will be attached to the text of the support request.

We will investigate the logs and advise you further.

(Please specify your nickname on this forum or provide the link to this tread within the text of your support request)
Michael
Shape Services Support Team
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby Anset » Sat May 07, 2011 3:07 am

Hello,
I have same problem where I can't transmit my voice after pushing the right convenience key.
Anyone get resolve for this?

Thank you
Anset
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby Michael » Tue May 17, 2011 11:14 am

Sorry for this inconvenience.

This issue should be fixed now. Could you please specify whether it still persists?
Michael
Shape Services Support Team
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby maccyb » Mon Sep 26, 2011 4:51 pm

Having the same problem. I have BB Torch 9800. I am trying out the free trial before buying but right side convenience key does not work. Out of desperation I tried the "berry" button, then the green button, the back button, just about every key but nothing works. Am I choosing the correct convenience key???? I am disappointed as i really wanted skype on my phone but if an application is so difficult to use it isn't worth it. Can you help?
maccyb
 
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Re: IM+ Talk on Torch 9800 - PTT button not working

Postby Victoria » Tue Oct 04, 2011 10:18 am

maccyb wrote:Having the same problem. I have BB Torch 9800. I am trying out the free trial before buying but right side convenience key does not work. Out of desperation I tried the "berry" button, then the green button, the back button, just about every key but nothing works. Am I choosing the correct convenience key???? I am disappointed as i really wanted skype on my phone but if an application is so difficult to use it isn't worth it. Can you help?


Please submit us a support request from IM+ Talk selecting "Help" / "Support&About" from the menu.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
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