IM+ Talk on Torch 9800 - PTT button not working

[JustinF]

Hi,

I have a problem with my new BB Torch 9800. IM+ Talk installed and working fine, except for broadcasting my voice to other party. I've set the talk key to be the right side convenience key on the Torch, but it doesn't seem to work.

Very hard to talk to someone when they can't hear me!

Please can someone guide me in the right direction to resolve this?

Thanks.
Justin

[Michael]

Sorry for the delay in response.

Please send us the logs from "Help" - "Support&About" in IM+ Talk.
Your connection logs will be attached to the text of the support request.

We will investigate the logs and advise you further.

[Cazurela]

I'm having the same issues with the PTT button on IM+ talk (Latest)
Already sent the support email

Using OS 6.0.0.337 official for the 9800 Torch

Thanks

[Michael]

We are looking into this issue now.
Sorry for inconvenience.

[barbora]

Hi,

I have installed IM+ on my blackberry torch. Unfortunately skype is not working. When I call someone the other side can not hear me.I've set the talk key to be the right side convenience key on the Torch, but it doesn't seem to work. How can I solve this problem?
Thanks,
Barbora

[Michael]

Hello Barbora,

Please send us the logs from "Help" - "Support&About" in IM+ Talk.
Your connection logs will be attached to the text of the support request.

We will investigate the logs and advise you further.

(Please specify your nickname on this forum or provide the link to this tread within the text of your support request)

[Anset]

Hello,
I have same problem where I can't transmit my voice after pushing the right convenience key.
Anyone get resolve for this?

Thank you
Anset

[Michael]

Sorry for this inconvenience.

This issue should be fixed now. Could you please specify whether it still persists?

[maccyb]

Having the same problem. I have BB Torch 9800. I am trying out the free trial before buying but right side convenience key does not work. Out of desperation I tried the "berry" button, then the green button, the back button, just about every key but nothing works. Am I choosing the correct convenience key???? I am disappointed as i really wanted skype on my phone but if an application is so difficult to use it isn't worth it. Can you help?

[Victoria]

Having the same problem. I have BB Torch 9800. I am trying out the free trial before buying but right side convenience key does not work. Out of desperation I tried the "berry" button, then the green button, the back button, just about every key but nothing works. Am I choosing the correct convenience key???? I am disappointed as i really wanted skype on my phone but if an application is so difficult to use it isn't worth it. Can you help?

Please submit us a support request from IM+ Talk selecting "Help" / "Support&About" from the menu.