IM+ Blackberry/Spype Couldn't hear other side voice

Everything about IM+ Talk, Blackberry version - known issues, support questions, bug reports, feature requests and suggestions.

Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby cao0429 » Sun Sep 25, 2011 1:26 am

Victoria wrote:Do you press convenience key when talking?



So if i want to listen to the call, i still need convenience key ? i just dont know the otherside can hear me or not , but for my side, i cant hear anything. i m really ur guys can solve it asap, so i dont need to switch my phone to iphone or android phone for skype.
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Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby Victoria » Mon Sep 26, 2011 4:58 pm

cao0429 wrote:
Victoria wrote:Do you press convenience key when talking?



So if i want to listen to the call, i still need convenience key ? i just dont know the otherside can hear me or not , but for my side, i cant hear anything. i m really ur guys can solve it asap, so i dont need to switch my phone to iphone or android phone for skype.


When convenience key is released, you are in "listen" mode.
If you do not hear anything, please submit us a support request from IM+ Talk selecting "Help" / "Support&About". We will investigate this situation individually.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
Posts: 1210
Joined: Wed Aug 12, 2009 4:51 pm

Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby cao0429 » Mon Oct 03, 2011 4:51 am

Victoria wrote:
cao0429 wrote:
Victoria wrote:Do you press convenience key when talking?



So if i want to listen to the call, i still need convenience key ? i just dont know the otherside can hear me or not , but for my side, i cant hear anything. i m really ur guys can solve it asap, so i dont need to switch my phone to iphone or android phone for skype.


When convenience key is released, you are in "listen" mode.
If you do not hear anything, please submit us a support request from IM+ Talk selecting "Help" / "Support&About". We will investigate this situation individually.


i ve already sent individually to ur support. But the anwser is soon. So when will it release a new version?
cao0429
 
Posts: 5
Joined: Thu Sep 15, 2011 2:12 am

Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby Victoria » Tue Oct 04, 2011 10:31 am

cao0429 wrote:
Victoria wrote:
cao0429 wrote:
Victoria wrote:Do you press convenience key when talking?



So if i want to listen to the call, i still need convenience key ? i just dont know the otherside can hear me or not , but for my side, i cant hear anything. i m really ur guys can solve it asap, so i dont need to switch my phone to iphone or android phone for skype.


When convenience key is released, you are in "listen" mode.
If you do not hear anything, please submit us a support request from IM+ Talk selecting "Help" / "Support&About". We will investigate this situation individually.


i ve already sent individually to ur support. But the anwser is soon. So when will it release a new version?




Your request has been forwarded to our development team so that they could look into this issue.

We will get back to you with the results as soon as possible.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
Posts: 1210
Joined: Wed Aug 12, 2009 4:51 pm

Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby joincoin » Wed Oct 05, 2011 9:28 am

hi victoria..

seriously? im+ talk skype for blackberry can only work in this walkie talkie manner? is there no way to just use it as a regular skype client to use for VoIP? Imagine a 90 minute conversation where you have to keep pressing the button to hear the other side... and then with the VoIP delay, i can only imagine a horrifying experience.. please tell me this is not what you explained, right?

thanks
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Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby Victoria » Thu Oct 06, 2011 12:15 pm

joincoin wrote:hi victoria..

seriously? im+ talk skype for blackberry can only work in this walkie talkie manner? is there no way to just use it as a regular skype client to use for VoIP? Imagine a 90 minute conversation where you have to keep pressing the button to hear the other side... and then with the VoIP delay, i can only imagine a horrifying experience.. please tell me this is not what you explained, right?

thanks


That's how it works.
Please refer to this thread:
viewtopic.php?f=10&t=752
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
Posts: 1210
Joined: Wed Aug 12, 2009 4:51 pm

Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby limafoxtrot » Sun Oct 09, 2011 1:57 pm

I've just started using this on a trial before I buy, which is just as well. I've tried calling, 1st I cannot hearing it ringing, then I see it's been answered & cannot hear the other side but they can hear me! Very annoying...
limafoxtrot
 
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Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby maxfreeman77 » Tue Oct 11, 2011 4:53 am

hey ive been having the same problem...i use the conveniance key etc...when i call the person can hear me but i cant hear anything...only got the trial version so gonna hole off on buying until i can work it out or the problem is fixed.
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Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby Victoria » Tue Oct 11, 2011 1:51 pm

We are going to release new IM+ Talk version compatible with Blackberry OS 7.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
Posts: 1210
Joined: Wed Aug 12, 2009 4:51 pm

Re: IM+ Blackberry/Spype Couldn't hear other side voice

Postby limafoxtrot » Sun Oct 23, 2011 3:43 pm

Victoria wrote:We are going to release new IM+ Talk version compatible with Blackberry OS 7.


When will the update be released? I had a free trial & couldn't use it! Was then given 7 days extra but still can't use it. I've had quite a few emails from you! The last one on the 17th October, saying "your development team continues to investigate". I'm so glad that I didn't buy it 1st....
limafoxtrot
 
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