Support for Blackberry OS7

Everything about IM+ Talk, Blackberry version - known issues, support questions, bug reports, feature requests and suggestions.

Support for Blackberry OS7

Postby DMO9310 » Tue Aug 16, 2011 6:11 pm

Will this app be supported in Blackberry OS7? On the Bold 9930 (Verizon)?
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Re: Support for Blackberry OS7

Postby Victoria » Tue Aug 30, 2011 5:31 pm

Current IM+ Talk version works on OS7, though it could be not fully optimized.
If you encounter any difficulties, please let us know, we will try to fix them as soon as possible.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
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Re: Support for Blackberry OS7

Postby sgavra » Wed Aug 31, 2011 12:00 pm

Victoria wrote:Current IM+ Talk version works on OS7, though it could be not fully optimized.
If you encounter any difficulties, please let us know, we will try to fix them as soon as possible.


Hi,

Got me a Torch 9860 :-)
Both IM+ Pro & Talk work fine but the resolution is not optimized at all.
They both display on approx. half the screen size.
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Re: Support for Blackberry OS7

Postby Victoria » Thu Sep 01, 2011 10:42 am

sgavra wrote:
Victoria wrote:Current IM+ Talk version works on OS7, though it could be not fully optimized.
If you encounter any difficulties, please let us know, we will try to fix them as soon as possible.


Hi,

Got me a Torch 9860 :-)
Both IM+ Pro & Talk work fine but the resolution is not optimized at all.
They both display on approx. half the screen size.


Thank you for feedback.
Have you tried to make calls? Are they successful?
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
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Re: Support for Blackberry OS7

Postby sgavra » Thu Sep 01, 2011 10:04 pm

Yes I have. For a test case I called my Android device on a Skype call (opened an additional Skype account especially for that):
1. Initiated a call from my 9860 to my Milestone. The call went through just fine. I could hear my voice on the Android but honestly, as I don't use it that much I'm not too familiar with Skype calls on it so I didn't quite know what button to push in order to reply :)
2. Same goes the other way around. Skype call initiated from my Android device to my Torch went through with same exact results. Pushing the convenient button on the BB, I could hear my voice on the Android.

Hence all works very good. Obviously, having a 1.2GHz CPU, performance is not an issue. My only issue is the resolution.
sgavra
 
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Re: Support for Blackberry OS7

Postby Victoria » Fri Sep 02, 2011 11:12 am

sgavra wrote:Yes I have. For a test case I called my Android device on a Skype call (opened an additional Skype account especially for that):
1. Initiated a call from my 9860 to my Milestone. The call went through just fine. I could hear my voice on the Android but honestly, as I don't use it that much I'm not too familiar with Skype calls on it so I didn't quite know what button to push in order to reply :)
2. Same goes the other way around. Skype call initiated from my Android device to my Torch went through with same exact results. Pushing the convenient button on the BB, I could hear my voice on the Android.

Hence all works very good. Obviously, having a 1.2GHz CPU, performance is not an issue. My only issue is the resolution.


Thank you for this information.

Resolution is a known issue. We will this in next IM+ Talk version.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
Posts: 1210
Joined: Wed Aug 12, 2009 4:51 pm

Re: Support for Blackberry OS7

Postby mccans99 » Sun Sep 04, 2011 2:05 am

I got it to work on my torch 9860. The person heard me, but I couldn't hear them at all.
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Re: Support for Blackberry OS7

Postby bb9900 » Sun Sep 04, 2011 6:54 am

Hi i have have blackberry9900 and I downloaded IM+Talk app. The problem with mine is that the other person can hear me but I can't hear the other person. What could be the possible solution to this?
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Re: Support for Blackberry OS7

Postby Michael » Thu Sep 08, 2011 10:48 am

mccans99, bb9900

Sorry for the inconvenience.
We are looking into the situation however could neither reproduce nor classify it so far.

Please submit the support requests from the application (Help - Support&About).

We will analyze your logs and will be able to assist you further.

Don't forget to specify your nickname within the text of the support request.
Michael
Shape Services Support Team
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Re: Support for Blackberry OS7

Postby DMO9310 » Mon Sep 12, 2011 5:14 pm

Similar issue on Verizon network BB9930...when using wireless connection and VOIP protocol, the recipient of my call can hear me, but I cannot hear them.
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